Terms and Conditions

Terms and Conditions

Welcome to RideBike.cy. These Terms and Conditions govern your use of our website and the purchase of products from Bisaggio Cyprus LTD. By placing an order, you agree to be bound by these terms.

1. Company Information

This website is owned and operated by:

Bisaggio Cyprus LTD

Morozos 12, Tsokkas Villa 3, 8220 Chloraka, Paphos

Company Number HE461770

Company Registration Number: HE461770

Email: info@ridebike.cy

Phone: 00357 99122769

2. Orders and Payments

• By placing an order on our website, you are making an offer to purchase products subject to these terms.

• All orders are subject to availability and confirmation of the order price.

• We reserve the right to refuse any order you place with us.

• Prices for our products are subject to change without notice. All prices include applicable VAT unless stated otherwise.

• Payment must be received in full before the dispatch of any goods.

3. Shipping and Delivery

• We aim to dispatch all orders promptly. Delivery times may vary depending on availability and your location in Cyprus.

• RideBike.cy is not responsible for delays caused by circumstances beyond our control (e.g., extreme weather, carrier delays).

• Upon delivery, the customer is responsible for inspecting the packaging and the product for any visible damage before signing for it.

4. Returns and Cancellation Policy (Right of Withdrawal)

• Under EU consumer protection laws, you have the right to cancel your online order and return the product within 14 days of receiving it, without giving any reason.

• To be eligible for a return, the e-bike or product must be unused, in the same condition that you received it, and in its original packaging. E-bikes that have been ridden, assembled, or have mileage on the display cannot be returned under the standard 14-day policy.

• The customer is responsible for covering the return shipping costs.

• Refunds will be processed within 14 days of us receiving and inspecting the returned goods.

5. E-Bike Limited Warranty & Battery Terms (IMPORTANT)

We want you to keep enjoying your new e-bike for years to come. Your e-bike is under warranty from the moment you buy it; however, this applies strictly to bicycles purchased directly from RideBike.cy or our Approved Retailers in Cyprus.

5.1. Service & Maintenance Requirements

To maintain your warranty validity, the e-bike must be regularly maintained and serviced by a professional bicycle mechanic. Every e-bike is thoroughly checked and tested by our technicians prior to sale to ensure it leaves the store in perfect working condition.

5.2. Your Warranty Covers:

• 2-year cover on the bike frame against cracking due to a manufacturing defect.

• 2-year cover on core electrics, such as the motor, display, and controller.

• 1-year cover on the Lithium-Ion battery (subject to the strict Battery Specific Terms below, covering manufacturing defects only, not capacity degradation from normal use).

• 1-year cover on non-wearable mechanical parts.

5.3. What Your Warranty Does NOT Cover:

All bikes experience wear and tear, and there are situations clearly outside the scope of the manufacturer’s warranty. These include, but are not limited to:

• Water Damage & High-Pressure Washing: E-bikes are water-resistant (for rain/splashes), not waterproof. Damage caused by submersion, high-pressure jet washers, or extreme weather conditions is not covered.

• Software Modifications & Tuning: Any evidence of tampering with the motor’s speed limiter (derestricting/chip tuning), altering firmware, or bypassing factory speed restrictions will instantly void the entire warranty.

• Commercial Use: This limited warranty is void if the bicycle is used in a rental program, bike-sharing scheme, or for commercial delivery services (e.g., food delivery), as this constitutes extreme wear and tear beyond normal consumer use.

• Neglect & Abuse: Damage or failure due to abuse, accidents, misuse, improper repair, lack of servicing, neglect, or exceeding the manufacturer’s maximum weight limit.

• Routine Maintenance: The warranty does not cover standard adjustments required during normal use (e.g., gear tuning, brake bleeding/pad replacement, tightening spokes, or tire punctures).

• Consumables: Normal wear and tear of consumable parts (chains, cassettes, brake pads, tires, grips, etc.).

5.4. E-Bike Battery Specific Terms

To maintain the right to free repair or replacement under warranty, the user must strictly adhere to the following operational rules:

• Diagnostic Procedure: Any reported battery issues require the unit to be sent to an authorized service center for specialized computer diagnostics.

• Mechanical Damage & Interference: Any signs of impact, dropping, water ingress, opening the casing, or breaking the warranty seal will result in the immediate loss of warranty rights and rejection of the claim.

• User Negligence (Deep Discharge): Leaving the battery completely discharged for an extended period causes irreversible chemical degradation of the cells (cell death). The internal Battery Management System (BMS) permanently records the charging history. Damage resulting from deep discharge is classified as user negligence and is strictly not covered by the warranty.

5.5. Battery Maintenance & Storage Guide

• Always use the original charger provided with the e-bike.

• Charge in a dry place at room temperature (ideally between 10°C and 20°C).

• Disconnect the charger once the battery is fully charged. Do not leave it plugged in for consecutive days.

• Long-Term Storage: If the e-bike will not be used for an extended period, charge the battery to a level between 60% and 75%. Never store it fully depleted or 100% charged. Remove the battery from the e-bike and check the charge level once a month.

5.6. Making a Warranty Claim

For any warranty claim to be considered, the e-bike must be brought in to the RideBike.cy store. The bicycle must be accompanied by the original, dated sales receipt. Any transportation costs are the responsibility of the owner.

6. Limitation of Liability

Bisaggio Cyprus LTD shall not be liable for any indirect, incidental, special, or consequential damages that result from the use of, or the inability to use, our products or website. Our maximum liability to you for any product purchased through our website shall be limited to the purchase price of the product you paid.

7. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of the Republic of Cyprus.